Support
Email support@poreiq.com. Please include the email address or sign-in method you use for PoreIQ, your iPhone model and iOS version, and a short description or screenshot of the problem.
Frequently asked questions
How do I get the most accurate skin scan?
Use soft, even daylight facing a window, remove makeup if you can, hold the phone at eye level and keep your whole face in the frame. Avoid filters, beauty modes and strong shadows.
Is PoreIQ a medical diagnosis?
No. PoreIQ gives AI estimates of how your skin looks in a photo and general ingredient information. See a dermatologist for medical concerns.
The ingredient scan missed something.
Photograph the full ingredient list straight on, in focus and without glare. You can retake the photo from the product page.
Why do I need two products for a compatibility check?
The check compares products in pairs, so add at least two products with ingredient lists first.
I forgot my password.
Email us from the address on your PoreIQ account and we will help you reset it. If you use Sign in with Apple, there is no password to reset.
How do I delete my data or my account?
Delete individual scans, products and routines in the app, or delete your account in Profile → Account & Security → Delete account. See Account deletion.
Does PoreIQ cost anything?
PoreIQ is currently free to use.