Privacy Policy
This policy explains what information the PoreIQ iPhone app and the services behind it ("PoreIQ", "we", "us") collect, how we use it, who we share it with and the choices you have. PoreIQ is operated by an independent developer. Contact: support@poreiq.com.
1. Information we collect
| Category | What it includes | Why |
|---|---|---|
| Account | Your name and email address and an encrypted password if you sign up with email, or the private identifier Apple provides (and, the first time, the name you share) if you use Sign in with Apple. | To create your account and keep you signed in. |
| Face photos | Photos you take or choose for a skin scan, plus optional notes you add (lighting, how your skin feels, whether you wore makeup). | To generate your skin report and show your scan history. |
| Product information | Photos of product packaging or ingredient labels, product names, categories and ingredient lists. | To analyze ingredients, check product compatibility and build routines. |
| Results | Skin reports, ingredient analyses, compatibility checks and routines generated for you, and which routine steps you mark as done. | To show your results and history. |
| Optional profile details | Age and gender, if you choose to add them. | To tailor routine suggestions. You can leave them blank. |
| Technical data | IP address, request time, device type and error logs recorded by our server. | To keep the service secure and fix problems. Kept for up to 30 days. |
We do not collect your contacts, precise location, advertising identifier or browsing history, and the app contains no third-party advertising or analytics SDKs.
2. Face photos and biometric information
PoreIQ looks at the visible appearance of your skin (for example redness, blemishes and pore visibility). We do not create face geometry, faceprints or any other biometric identifier, and we do not use your photos to identify you or anyone else. Photos are never used to train AI models by us, and we do not permit our AI provider to use them for training.
3. How AI processing works
When you start an analysis, the relevant photo or ingredient list is sent from our server to our AI provider, OpenRouter, Inc. (United States), which routes the request to the model that produces the result (currently Qwen models operated by Alibaba Cloud). The request contains the image or text needed for the analysis and does not include your name, email address or account identifier. The provider returns the result to our server, and we store it in your account.
4. How we use information
- Provide the features you ask for and show your history.
- Keep your account secure, prevent abuse and troubleshoot errors.
- Respond to support requests.
We do not sell or "share" personal information as those terms are defined under California law, and we do not use it for targeted advertising or profiling.
5. Who we share information with
- Amazon Web Services (United States) hosts our server, database and stored photos.
- OpenRouter, Inc. and the model provider it routes to process photos and text to produce results, as described above.
- Cloudflare, Inc. provides DNS for our domain.
- Apple handles Sign in with Apple and App Store distribution under its own privacy policy.
- Authorities, if required by law, or to protect the rights and safety of users and the public.
6. Where data is stored and how long we keep it
Your data is stored on servers in the United States. We keep your account data, photos and results for as long as your account exists. When you delete a scan, product or routine, it is removed from your account. When you delete your account, we permanently delete your account, photos, products, analyses, compatibility checks and routines, and we revoke the Sign in with Apple authorization if you used it. Server logs are deleted within 30 days.
7. Security
All traffic uses HTTPS. Passwords are stored as salted hashes. Stored photos can only be retrieved through short-lived signed links. No system is perfectly secure, but we work to protect your information.
8. Your choices and rights
- Access and correction: view and edit your profile in the app, or email us for a copy of your data.
- Deletion: delete individual items in the app, or delete your whole account in Profile → Account & Security → Delete account. You can also email us from the address on your account. See Account deletion.
- Depending on where you live (for example California, Colorado, Virginia or other US states), you may have additional rights to know, delete, correct or obtain a copy of your personal information, and to not be discriminated against for using them. Email support@poreiq.com and we will respond within 45 days.
9. Children
PoreIQ is not intended for children under 13, and we do not knowingly collect information from them. If you believe a child under 13 has created an account, contact us and we will delete it.
10. Changes
If we make material changes to this policy, we will update the date above and let you know in the app before the changes take effect.